Technical Support

Providing the best after sales services for our products has always been one of our key principles. Here at ICCTV we work around the clock to offer you the very best technical support with your product. our friendly technical team members will be on hand Monday/Friday to offer you some direct support with your product.

Technical FAQs

  • What is my Default password? 
  • The Default Password for any Recorders that ICCTV have Installed a Hard Drives in is - Admin1985
  • What Mobile apps are Available?
  • The Best HIKVISION App for Mobile Devices is - HIK-CONNECT
  • Why is my CCTV Camera Image in Black & White?
  • You may have a HYBRID CCTV Camera that is set to the wrong setting. Alternatively It could be a power related issue. Please contact us
  • How do I set up remote View on my Mobile Device?
  • Step1: Download "HIK-CONNECT" app on your Device and Create an Account.
  • Step2: Make sure DVR IS Connected to Router Via Lan Cable.
  • Step3: Log On DVR and then Right Click to bring up MENU OPTIONS
  • Step4: Click CONFIGURATION > NETWORK > PLATFORM ACCESS
  • Step5: Tick "ENABLE"
  • Step6: Type 6-12 Letter or Numbers into "VERIFICATION CODE" Box
  • Step7: Tick "GUARDING VISION SERVICE" Box
  • Step8: Click "OK"
  • Step9: QR Code should now pop up > SCAN this via App.